So what is PRO? Since 2003, PRO has provided award winning computer and laptop services for over 15,000 clients and small businesses. In just over a decade, PRO has grown from another 'dime a dozen' corner shop into one of the most trusted computer repair and technology services company in Chicago with intentions of expanding our services to provide technical solutions to all.
Today, we are a team of passionate people who love technology and love to help others when technology fails. If you are looking for an inexpensive, off-the-shelf, cookie cutter job, PRO is not for you. Our core values are honesty, integrity, and professionalism.
At PRO, the CLIENT COMES FIRST. We recognize that people and organizations have different technological skills and needs. We strive in our approach to lend an empathetic ear to our clients' situations and provide them with solid solutions. We can resolve just about any kind of computer IT issue, as we provide a high level of friendly and professional services at competitive rates. Going to PRO will provide the ultimate computer repair experience.
Everything that we do, from answering the phone to hiring a new PRO team member is because we believe that YOU DESERVE MORE. Find out how PRO is different than all the other guys.
If you have a computer with lots of pop-ups, a broken laptop LCD screen, you need an at home computer or network repair, or you have a small business and you are looking for a reliable business IT support company that can help you with QuickBooks, VoIP, or cloud services, you have come to the right place.
See some of our more important moments in PRO's history:
Provide reliable and cost effective technology support services and solutions for home users and small businesses. Our core values are honesty, integrity, and professionalism.
Reinvent the computer shop by providing technology solutions to empower people and organizations.
Professional IT service experience without the tech talk.
PRO was founded by Florian Militaru in February of 2003. Trading up his French School plans for a fresh start, Florian came to the U.S. in September of 2002. He owned a small business in Romania, selling refurbished computers imported from Western Europe. Based on his experience with this, he decided to pursue a career as a computer technician in the Unites States. He learned web design and search engine optimization on his own which he used to establish an online presence. He made a home visit to his first client in May of 2003 with just a screwdriver and a lot of confidence. Soon after, he started to do home visits regularly, helping people with their various computer problems.
Two years later, Florian decided to move his business to a storefront location and hire his first employee. With the new exposure, requests for service increased exponentially and Florian saw the need for a backend CRM system to monitor service orders in the shop. The software also gave clients the opportunity to approve the repairs online and pay their remaining balance. By January 2013, PRO was a well-established in-shop and on-site computer service center with over 15,000 clients.
Now, PRO has a spacious well-established location in Jefferson Park with more than triple its original employee number and is taking steps towards having a nationwide presence. The company has been featured in Chicago Magazine, has over 300 reviews on Yelp, and has been the recipient of the Angie's List Service Award every year since 2005. All of this was possible with the help of "Sugar", an integrated proprietary CRM system that tracks repair orders, on-site appointments, has a self-serve repair portal and is integrated with QuickBooks at the back end - it’s the new enterprise-level CRM for the small business world.