Our service approach is very different from most other computer service providers. At PRO, we have no marketing gimmicks and we take pride in doing our work the right way.
Whether you have lots of pop-ups, a broken DC jack, or you need your Laptop LCD screen replaced, you have come to the right place. Our service process is designed to minimize your downtime, provide you with an upfront repair cost, and keep you informed about your service order status at all times through our repair portal.
Here are some reasons why we are different:
- CLIENT COMES FIRST - Each client is different and important to us. Everything we do is in order to understand your individual needs and focus on delivering solid solutions
- WE CARE AND WE TAKE PRIDE IN OUR WORK - We perform every order and on-site service for our clients as if we are doing it for ourselves
- HONEST ASSESSMENT AND CLEAR PRICING - We listen carefully to each client's situation and provide clear and upfront pricing
- 10 YEARS OF AWARD WINING SERVICE - Our clients have spoken for us. We have been the recipient of the Angie's List Super Service Award every year since 2005 and have over 400 Yelp and Google+ reviews
- 50 YEARS OF COMBINED EXPERIENCE IN THE IT INDUSTRY - With such a diverse and knowledgeable team, we have most likely seen your technological issue before
- ENTERPRISE BACK END SYSTEM - We have built our own back end system to better serve you
- FLAT RATE PRICING FOR IN-SHOP REPAIRS - Most of our repairs are flat rates and include the cost of labor, parts (if necessary), and taxes
- FREE DIAGNOSIS - For repairs not covered by our flat rate pricing, we'll provide you with a FREE Repair Quote to show you the best solution and what the cost would be
- 120 DAY WARRANTY - For all hardware repairs
- LAPTOP LOANER WITH REPAIR - If you are pressed for time and you need a device until we fix yours, then we can offer you a Laptop Loaner for the entire period of the repair
- PRIORITY SERVICE - Skip the line and get your device looked at right away. It puts you at the front of the line for diagnosis and allows our techs to find your solution faster
- EXPEDITE SHIPPING ON PARTS- We keep most common device parts in stock, but if they are not available in our stores, we can expedite shipping from our trusted sellers
PRO has been a recipient of the Angie's List Super Service Award for 10 years straight since 2005. This award "honors excellence among service" and showcases a visual representation of our company's dedication to valuable and quality service to all our clients.
Previous awards were received in: 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 & 2014.