PRO careers



Join a great team of a very dynamic and exciting IT company in Chicago!
We are looking for a creative, organized, customer service and technology focused individuals.
This person will support existing and new clients within a team environment.
We work together to better ourselves and our teammates to improve and grow as a whole.
We're looking for someone who would fit in the PRO family. To get a better idea of the team, check out our meet the PROs page.





Being a PRO means more than just fulfilling the tasks your position holds, it means having the passion to learn the latest in technology and apply that knowledge into helping those who need it.

A PRO strives to complete the task at hand with a level of quality and professionalism that's steps ahead of the rest. Wish to become a PRO? Below are the current positional opportunities available for application. If there's none currently available or if you wish to apply for a different position, we are always accepting applications.


What does it take to be a PRO?

Knowledge of computers and software

Verbal and written communication skills

Active listening skills

Problem analysis & solving

Organizational skills

Attention to detail

Being timely

Having a passion for the industry

Having a drive for helping others


Just submit your resume and a personal note here.

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Client services representative

Provide excellent customer service to new and existing clients, provide requested information to callers, perform research and troubleshooting for customer issues in a call center environment.

Responsibilities and duties

• Answers incoming client telephone calls in a courteous and professional manner.
• Responds to client inquiries, concerns, and issues via phone, in-person and e-mail in a timely and courteous manner.
• Receives, records, and routes clients inquiries or concerns in appropriate manner.
• Researches and resolves customer complaints and/or issues.
• Contacts clients when necessary to follow-up on issues or complaints.
• Obtains customer feedback information.
• Effectively communicates customer issues and concerns to all applicable internal staff members.
• Documents all contacts, actions, and responses in customer database.
• Performs other duties as assigned by supervisor.

Qualifications

• Minimum of one year related experience or equivalent
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office 2007/2010/2013/Office365
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams
• Ability to understand and follow written and verbal instructions
• Acute attention to detail
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Understand and respond to a diversity of individuals

Benefits
Paid vacations and holidays
Health care

Education
Some college

Hours
Full-time

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On-site PC & Mac repair technician/IT consultant

Provide onsite services to residential and small business clients

Responsibilities and duties

• Receive on-site client requests and schedule appointments. Complete appointments, create invoice and take payments online
• PC/Mac troubleshooting; virus and spyware removal
• New PC/Mac setup or adding new device (printer, camera, scanner etc) to existing computer or network
• Setting up or troubleshooting Mac and PC operating systems or software (Office 365, QuickBooks, DropBox etc) locally or into a network environment
• Setting up or troubleshooting routers, access points, Wi-Fi repeaters, NAS devices and cloud services
• Consult with business clients to replace hardware and explain how to use technology to increase productivity or provide cost savings solutions like VoIP telephony, new hardware, Office365 etc
• One-on-one tutoring and consulting
• Wireless or wired network setup and troubleshooting

Technical skills required

• Strong knowledge of operating systems (Windows/Mac OS), knowing howto connect and troubleshoot printers, scanners, web cameras etc
• Good knowledge of network devices: routers/access points/repeaters/NAS and networking protocols and ports
• Very good knowledge of virus removal procedures and strong troubleshooting skills
• Very good knowledge of the Office Suite (including Office365), cloud services (DropBox, iCloud, OneDrive etc), knowing how to set them up on phones and tablets

Technical Skills Desired

VPN, RDP, port forwarding, DNS, VoIP phones, virtualization, and Linux servers

Personal Characteristics:

• Has to have a DL and a very good driving record as you will be assigned a company car
• Very good communication skills, must be able to talk technology in layman's
 terms
• Excellent customer service skills. Strong organizing and prioritizing skills; follow-up and completion of tasks and appointments is a must
• Able to meet client timelines along with internal timelines
• Able to work independently and to communicate and coordinate with the internal teams on large scale projects
• Have a passion for the industry and a drive for helping others

Benefits
Paid vacations and holidays
Health care

Education
Some college

Hours
Full-time


Entry level shop PC & Mac repair technician/consultant

Provide excellent customer service to new and existing clients, troubleshoot and repair computer issues. Consult clients and give them advice on various technical questions.

Responsibilities and duties

• Answers phones and gives customers details about existing service orders
• Offers support to customers at drop-off and pick-up time
• Troubleshoot software and hardware issues on laptops and desktops
• Clean computers of viruses and spyware
• Perform Windows and Mac installation and track down drivers
• Conduct imaging procedure or OEM recovery if necessary
• List laptop and desktop parts on eBay, inventory tasks
• Return defective parts for warranty and track down refund
• Any additional tasks as requested

Technical skills

• Strong PC and Mac laptop and desktop components knowledge
• Good troubleshooting skills

Other

• Required to work on Saturdays (10 AM - 5 PM)

Personal characteristics

• Has to have a DL and very good driving record as you will be assigned a company car
• Very good communication skills, must be able to talk technology in layman's terms
• Excellent customer service skills; strong organizing and prioritizing skills; follow-up and completion of tasks and appointments is a must; attention to detail and ability to work under pressure
• Able to meet client timelines along with internal timelines
• Must be able to work independently and communicate and coordinate with the internal teams on large scale projects
• Have a passion for the industry and a drive for helping others

Benefits
Paid vacations and holidays
Health care

Education
Some college

Hours
Full-time