PRO Care - Essentials
On-Demand Remote Support
No contract. Cancel Any Time.
PRO Care - Premium
Unlimited Remote Support
No contract. Cancel Any Time.
No Bulls**t & Predictable Pricing
At PRO, we're on a mission to simplify the complexities of Business IT and that includes pricing.
We know there is no one-size-fits-all solution to your back-office needs, so we work with each of our clients to get to know them and present a plan and part-time CFO services that can help give you more time to focus on growing your business, and not maintaining it.
Frequently Asked Questions
By proactively maintaining your business computers and environment conditions, hardware, software, and storage drives, PRO Care for Business programs can mitigate system problems and decrease the likelihood of running into problems. You’ll notice improved system reliability, decreased downtime, lower replacement costs, and enhanced data protection.
We are being Proactive with your system. We have advanced systems that allow us to actively monitor the status of your devices and inform us of any malicious software attempting to infect your system. This allows us to stop the attacks before they begin, leaving you free to continue you computer use without issue. If it happens to be that things have gone too far – we can easily figure out the problem and fix it.
Our proactive maintenance is meant to prevent issues that require a lot of time and effort to fix. To keep your system in top shape, we install business-grade antivirus on your computer. The antivirus is an active monitoring system that is operated by a live technician who has the skills and knowledge to prevent security breaches before they happen. We also check your disk health and space daily and keep you informed about what’s happening in the background.
PRO will make sure you’re always safe and up-to-date with all your Windows, Java, Adobe etc updates. Keeping your software updated is a great way to ensure system safety and stability
We offer unlimited remote support on weekdays from 6 AM to 6 PM. Whenever you feel like you’re stuck with your computer or something doesn’t look right – just give us a call and we will get everything up and running for you. We offer remote support for applications such as Outlook, QuickBooks, Office365, different browsers, and much more.
Unlimited remote support 6am to 6pm, Monday to Friday
On-site Visits are not included. On-site visits are billed at 15% discounted rate ($127.50 / hour, with one hour minimum. No travel fee within 10 miles of our office).
We install, setup, and troubleshoot Word, Excel, Outlook, Power Point, and QuickBooks. We can install and support specialized software pertained to your business.
PRO Care members get 15% off on-site work. So, for an example, if you want on-site help, one hour of the service for a business would normally cost $150/hour. With the membership, you are saving $22.5 in just one hour!
Both remote support and in-shop repairs are discounted at 15% off.