Meet the PROs




We are just like you. We have friends and family, hobbies and dreams, you name it.
We like what we do and enjoy helping others. Your problems are our problems, too.
Not only will we solve your problems, we will also teach you how to avoid them in the future, or show you how to handle them if they were to occur again. ​


Florian Militaru

I was born and raised in Romania and in 2002 I gave up my French school plans for a fresh start in the US. After many unsuccessful attempts to join a company as a computer technician, I learned web design and search engine optimization and started to do home visits, helping people with their computer problems – that’s how PRO got started 🙂  I am passionate about using technology to enhance personal life and figure out how it can be used to grow and scale a small business. In my free time I enjoy grilling Romanian mititei and spending time with family and friends.


Jake Sain

I was born and raised in the Upper Peninsula of Michigan. I grew up playing ice hockey and played briefly overseas in my early 20’s. I served five years in the United States Air Force from 2001 to 2006. In my spare time I enjoy going to rock and punk live shows, sporting events, and getting tattoos. I have been the Client Services Coordinator for PRO since 2013 and very much enjoy assisting our clients with their technology needs.


Stephan Novak

Pretty average guy from Columbus, Ohio who likes to fix things. Moved to Chicago in 2013 and started at PRO shortly after.
I've been working in computer repair for 10 years, still love what I do.
Spend my free time cursing Windows updates and blaming them for all the problems in my life. Favorite things to do when I'm not at work are sleeping, rolling over, and sleeping some more.



PROs are caring, understanding, friendly and relaxed professionals. We know our stuff, but we are not techies. We listen to a client's situation very carefully and explain it to them in a simple and clear way that is easy to understand. We know and take pride in doing the job the right way.

We have over 50 years of combined experience in sales, service, and support for all your technological needs. Our focus on exceeding client expectations has propelled us as a leader in the Chicagoland IT-industry.



Casey Brockway

I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. I was hired into PRO within a week of my arrival and have been here ever since. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar. I'm currently pursuing a career in acting. I’m very happy to be working for the top IT company in Chicago and being your Help Desk Support Technician!


Henry Nguyen

I like to repair things and make electronic devices become alive again. I moved to the United States from Asia in 1991. I have been working in the repair industry for a long time, and I started working on Apple laptops when I came to work for PRO 4 years ago. I am still learning and loving it!

Adin Calkic

I used to spend a lot more of my free time with electronics. Now you're more likely to find me hiking or biking and enjoying nature and a simple peaceful life. But I'll never completely give up my tech toys. I've come to love my drone and making short videos about travel and life.
I've worked for PRO since 2014. I've had many different responsibilities since I started, mostly IT consulting work – helping companies implement and manage their IT infrastructure. After living in Chicago for 6 years, I'm now a digital nomad, working from Europe.
My duties currently are consulting and remote help desk. Personally and professionally, my tech interests and specialties are various. I'm always studying and learning more, both out of my personal interest and to solve particular client problems.


Dorin Mihaila

I was born in Romania and since I know myself I always liked technology. I started with hardware 15 years ago and then I got more into website development, SEO, online marketing and everything that is digital.
I love what I'm doing and I like taking up new challenges in the digital space, I think I can never get bored. Too few people get paid for what they love and I think I'm among the lucky ones.
It feels great being part of the PRO team and I hope my insight and experience proves to be valuable, and that I can help achieve all the goals that we set. One of my motto is "Hustle and results will come". In my free time I like spending time with the family and playing tennis or any other sports that involves movement.

Laura Sermus


I moved to Chicago from Estonia just a few years back. I have worked as a translator for about 5 years and still do that on the side. My interest in technology lead me to PRO and it's been a great ride!

Everyone who knows me will also get regular updates about my adorable Siamese cat whom I brought with me from Estonia. I'm also an avid reader, love astronomy and play more Dead by Daylight than I'd like to admit.