Packing and Shipping

To ensure that there are no complications during shipping, please be sure to review the following United Parcel Service (UPS) Guidelines before sending your device(s) in for service.

Step 1: Selecting a Box

Use a rigid box with all flaps intact and minimal to no wear from previous shipments or adhesive. A new box is most preferred, particularly with electronics. UPS provides a more detailed chart of the appropriate box size and type to use based on the lbs./kg. of your shipment. You can view this chart here. Please also review the maximum weight requirements through the link provided.

 Inspect your box thoroughly for tears or any points of weakness and remove or cover any misleading labels that may be related to previous shipments.

Step 2: Packaging

Use adequate cushioning material to ensure protection and minimal movement of your item(s). Acceptable packing materials include: foam enclosures, bubble wrap, crumpled craft paper, expanded polystyrene "peanuts", and inflatable packaging.

For more details regarding UPS packaging, go here.

++ Wrap all items separately, allowing at least 2 inches (5.08cm) of padding between your device and the walls of the box.

++ NOTE: Please wrap the AC adapter (charger) and battery of your device separately when preparing your device for shipment. 

Step 3: Close your package securely 

UPS requires that a strong tape be the only material used to securely seal your box. Materials such as masking tape, duct tape, string, or paper over-wrap will not be acceptable and will void any insurance on the package being sent. The tape used must be either standard pressure-sensitive plastic or a nylon reinforced filament tape. The tape must be at least two inches (5.08 cm) in width (3 inches or 7.62 cm if using nylon tape) and must be applied to all flaps or seams that lack reinforcement. Visit here for more information regarding UPS’ guidelines on sealing your packages properly.

Step 4: Proper Printing Label

Remove or cover any other stickers, barcodes, or labels which may indicate alternative destinations before attaching your address label. When creating your shipping label, use a single address label that has clear, complete delivery and return information. Please make sure that the address information provided is accurate to prevent complications or confusion during delivery. NOTE: P.O. boxes are not considered an acceptable return address once the service needed for your device is completed at the PRO Service Center. We require that all clients provide a residential or business address. UPS also advises its users to keep a duplicate address label inside the package.

To ensure that all the necessary information is presented fully and accurately, we suggest printing your shipping labels through your account in our PRO portal. 

For assistance in fuller detail, please take some time to review the Shipping Guidelines on the UPS website.