IT Help Desk Support

Whether you are having issues with your email software not working on your computer, want someone to come over to offer on-site tech support, or just want your work computers to be secured—we can help.

That is why PRO offers affordable, professional and fast IT support for small businesses.

A small percentage of growing small Chicago businesses can afford a dedicated IT Support technician to help them with various technology-related issues.

PROs will install a secure and private agent (with a top-notch antivirus) on your computer that will allow our technicians to remote into your computer per your request and fix any issues you might be having. PRO differs from the big names by assigning a specific person to your business—someone who understands your business and specific your needs. If that dedicated person is not available, our small team will jump on the issue and resolve it in no time.

We are passionate about putting the personality and speed into IT Support, so you can rest assured knowing that someone has your back.

PRO offers around-the-clock maintenance for your computers, which will offer you some peace of mind for a very affordable price. We have put together a package of the best tools to ensure your computer is working flawlessly. You can expect a weekly report on your computer health that points out any underlying issues and allows the PROs to jump on it when a problem arises. This report includes checking the health of your disk drives (where your data lives), keeping up with all updates and ensuring those go through, and providing a top-notch antivirus to protect your computer in real time.

Our job is to allow you to be efficient—and we take it very seriously. If you are having issues with software, your email or a third party program, we can simply log onto your computer and solve the issue within minutes. If you are having a problem with hardware or your network, which would require a more hands-on approach, we will make it over to your office and ensure the problem is taken care of. You will not see a different tech who needs to be caught up with your setup every time—we will do our best to keep your designated tech with you so you can feel comfortable knowing you are in good hands.

Let’s be honest, most of us have had some kind of hiccups with the Office 365 Suite. This doesn’t mean it’s bad software, it can just get a little overwhelming and complicated when software has a ton of funcionality. PROs have pretty much seen it all—not being able to update your Office, unable to send or receive emails, emails bouncing back, to name a few. We will not just troubleshoot the issue and fix it, but we will make sure to explain what happened so you can avoid the issue in the future and be proactive about your software.

Do your employees spend little time using QuickBooks and a lot of time looking for answers in the manual? PRO can help your staff get the most of the financial information out of this software that is especially geared at businesses of your size. The more complicated the software, the more issues you can come across—and QuickBooks is a pretty in-depth program with many features. The PRO technicians will help you use QuickBooks efficiently, so you can get back to your business’ accounting in no time.

Is your company using a specialized software made for your business type? Is it rather rare and you can’t find much information about it online? With great experience come great troubleshooting skills—and at the base level, most software functions the same. It doesn’t matter if we haven’t personally used your programs before, give us a few minutes to get accustomed and we will figure out the issues with your software like we have countless times before.

What We Bring To The Table

Florian

I was born and raised in Romania and in 2002 I gave up my French school plans for a fresh start in the US. After many unsuccessful attempts to join a company as a computer technician, I learned web design and search engine optimization and started to do home visits, helping people with their computer problems – that’s how PRO got started.

PROs

Adores his company and clients, coming up with improvement ideas on the daily. And he buys the rest of us lunch!

Cons

Wants everything to be done NOW (including lunch deliveries). Makes ordering lunch a national crisis.

 

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Adin

I used to spend a lot more of my free time with electronics. Now you're more likely to find me hiking or biking and enjoying nature and a simple peaceful life. But I'll never completely give up my tech toys. I've come to love my drone and making short videos about travel and life. After living in Chicago for 6 years, I'm now a digital nomad, working from Europe. 

PROs

Makes the 8-hour time zone difference work for everyone and is a superhero at helping clients + coworkers. Always asks you how you are.

Cons

Talks
like
this
on our
company chat

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Casey

I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar.

PROs

Has an unlimited amount of patience. He is also crazy good at mimicking any accent and sound.

Cons

Flings rubber bands at coworkers when they least expect it.

 

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Laura

I moved to Chicago from Estonia just a few years back. I have worked as a translator for about 5 years and still do that on the side. Everyone who knows me will also get regular updates about my adorable Siamese cat whom I brought with me from Estonia. I'm also an avid reader, love astronomy and play more Dead by Daylight than I'd like to admit.

PROs

Shares food all the time. Also has a better American English accent than most Americans here.

Cons

Leaves energy drinks on her desk for days at a time and continues to drink them days later. Also misses 90% of the time when attempting to throw gum in the trash.

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Business IT Pricing

Our Technology partners

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