Managed IT Services

 

An IT environment requires constant monitoring and the hard work of a highly skilled Managed Service Provider to run smoothly. As an organization that is just starting to make its mark, your business demands are likely to change rapidly and thus pose unique IT demands

The great thing about Managed IT Services is that you can get every concern or problem taken care of through one centralized location.

The wide areas of service differentiate PRO from other managed service providers. We will take care of everything—your server/NAS/computer maintenance, antivirus, help desk, wiring, disaster recovery, and repairs. Being able to call one number will eliminate the back-and-forths, finding cost-efficient and fast IT techs and explaining your problems numerous times.

PRO keeps a watchful eye on your IT infrastructure to avoid problems before they snowball into a bigger, costlier issue—saving you time, nerves and finances in the long run.

Healthy computer systems that are regularly updated, have antivirus software, and are completely secure are the mark of PRO computer maintenance. Our technicians are always available over the phone and via email.
Your employees will always have access to high-quality and friendly tech support. We ensure that we fulfill the unique needs of your business while sticking to the right budget levels. Our goal is to get to you know your small business and all the employees to offer personalized and efficient support.

PRO is here to care for your IT infrastructure that is critical to your business’ success. Mismanagement of servers, data, and networks can expose them to risks and allow warning signs to go unchecked. We keep both your data and network safe from intrusion and malware by keeping the server firewalls up and updated. Besides that, we maximize your uptime, so business keeps going on unimpeded. PRO has experts skilled at support for Windows, Mac, and cloud-based servers, which is why we can always be of help

 

PRO’s expert team ensures that your IT infrastructure remains functional and handles all of your security needs.
We set up security policies so that the information is only accessible by those with the right clearance. Our server security tools scan, back up, and monitor your network usage and security at all times. PRO audits your network’s security regularly with a focus on hardware, server, and cloud applications.
As part of our Managed IT Services, PRO can also train your employees as an additional security measure.

PRO understands that our clients will soon outgrow their current size and require cloud-based solutions, such as Office 365, G-Suite, etc.
Our skilled techs help you migrate to the cloud and leave the expenses of maintaining physical servers behind.
We also help you with the day-to-day nitty-gritty when your email is not syncing, you are unable to send emails or other hiccups you might have with your software. Communication is the lifeline of most businesses, and PRO can help you have a smooth experience.

IT asset management is crucial to the success of any business, especially one that is currently small and still growing. PRO can manage and monitor your hardware and software assets—this is highly useful for when a company like yours hires more employees and spatial constraints convince you to move to a bigger facility.
The computers assigned to each employee might get mixed up during the move, adding chaos and impeding daily operations. PRO can use information such as hostname, model, make, serial number, memory, hard drive, installed software, etc. to prevent that from happening.

A small business like yours can benefit from understanding the importance of resilience in the face of a disaster. Catastrophic failures (devices failing, floods, etc.) happen when you least expect them, but they are difficult to recover from if you haven’t prepared. PRO gives small businesses the tools they need to handle all threats without having to sacrifice significant funds. We can back up your data to several locations to ensure data integrity, and develop a disaster recovery plan to help you get back on your feet quickly after a catastrophy. 

What We Bring To The Table

Florian

I was born and raised in Romania and in 2002 I gave up my French school plans for a fresh start in the US. After many unsuccessful attempts to join a company as a computer technician, I learned web design and search engine optimization and started to do home visits, helping people with their computer problems – that’s how PRO got started.

PROs

Adores his company and clients, coming up with improvement ideas on the daily. And he buys the rest of us lunch!

Cons

Wants everything to be done NOW (including lunch deliveries). Makes ordering lunch a national crisis.

 

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Adin

I used to spend a lot more of my free time with electronics. Now you're more likely to find me hiking or biking and enjoying nature and a simple peaceful life. But I'll never completely give up my tech toys. I've come to love my drone and making short videos about travel and life. After living in Chicago for 6 years, I'm now a digital nomad, working from Europe. 

PROs

Makes the 8-hour time zone difference work for everyone and is a superhero at helping clients + coworkers. Always asks you how you are.

Cons

Talks
like
this
on our
company chat

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Casey

I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar.

PROs

Has an unlimited amount of patience. He is also crazy good at mimicking any accent and sound.

Cons

Flings rubber bands at coworkers when they least expect it.

 

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Laura

I moved to Chicago from Estonia just a few years back. I have worked as a translator for about 5 years and still do that on the side. Everyone who knows me will also get regular updates about my adorable Siamese cat whom I brought with me from Estonia. I'm also an avid reader, love astronomy and play more Dead by Daylight than I'd like to admit.

PROs

Shares food all the time. Also has a better American English accent than most Americans here.

Cons

Leaves energy drinks on her desk for days at a time and continues to drink them days later. Also misses 90% of the time when attempting to throw gum in the trash.

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PRO has been amazing and changed our lives, so we can concentrate on our business. They came in and streamlined all our computers with a cost-effective backup system. They know the latest software that small business owners should have and bring it to our attention.

Today I don’t spend any time on the phone being transferred from one department to the next trying to get my IT issues fixed. PRO simply gets it done! 

If you are a small business I cannot recommend a more reliable and dedicated company than PRO!

— Culliton & Quinn
Business IT Pricing

Our Technology partners

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