Online Tech Support

Sometimes you might not have the time or the means to drop your computer off at our Jefferson Park office. PRO offers convenient and reliable Remote Computer Repair and Online Tech Support for a variety of issues that can be taken care of remotely.

Whether it’s pesky pop-ups, a suspected virus or just software that you can’t figure out, PRO can help. We can take you on right as you call or schedule an appointment later.

Our online tech support session setup is straight-forward and simple, and takes your privacy into consideration. Around 80% of software-related issues can be taken care of remotely, so don’t hesitate to give us a call and get quick and friendly help.

We see a lot of adware and malware in our clients’ computers. All it takes is clicking the wrong “download” button or even the X button, and you will be overwhelmed with the number of ads or ransomware. Removing even well-hidden unwanted software will be quick and easy with us.

Can’t find your bookmarks, your browser is just not starting, or videos are playing wonkily? Whatever the issue is, we have probably seen it already. Troubleshooting browser issues systematically makes for a quick and pain-free experience.

Are you a creature (wow, rude) of habit and would like to have your new computer set up exactly like your old one? We can set up your computer for you and make sure everything is where you expect it to be. If your wireless printer stops connecting to the computer, PRO will help you get through it.

If we had a dime for each time we had to troubleshoot Outlook issues with sending or receiving mail, opening or synchronizing folders, we would be swimming in gold like Scrooge McDuck. Luckily, practice makes perfect—we can figure out your issues quickly, so you can continue with work.

Do you need specific software installed on your computer in a specific way? Or is the software on your computer trying to update with no success? PROs will figure out what is causing issues and ensure everything is working properly and smoothly on your computer.

If it seems like your computer is offended at you and doesn’t want to cooperate, it might be time to call the PROs. We will talk things through with your machine and make sure to tame your computer once and for all. Mac, Windows—you name it, we do it.


I like to repair things and make electronic devices become alive again. I moved to the United States from Asia in 1991. I have been working in the repair industry for a long time, and I started working on Apple laptops when I came to work for PRO 4 years ago.


Shares his Pepsi that he brings in every day, has the best sarcastic jokes and takes responsibility for cleaning the fish tank.


Warms up seafood in the communal microwave.


Illustration of a male with glasses in dark blue shirt and hat


I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar.


Has an unlimited amount of patience. He is also crazy good at mimicking any accent and sound.


Flings rubber bands at coworkers when they least expect it.


Illustration of a male in dark shirt and ear piercing