PRO started using SuiteCRM in 2006, when we moved into our first store front location, because we believed that there had to be a better way of running a computer repair shop. A better way than using paper forms, excel and had to manually enter the client information over and over again in multiple systems.
So we started with a basic intake form that will generate a service order number, print a PDF for the client to sign and also send him an email confirmation of the receipt and explaining him the next steps. That was the front end, in the back-end we build from the ground up a SuiteCRM (SugarCRM CE then) module that will capture the client information, the type of the device and the problem description. Most of the people might have stopped here but we didn’t.:) We broke down the repair process in 15 steps (now 22), integrated with eBay, automatically send estimates by email and gave the client the ability to approve the repair estimate online. We also integrated with Google Wallet (remember that?:) for online invoice payment and send email follow-up asking for feedback, 3 days after reach order pick-up.
The business took off and the clients loved the efficiency and the fact that nothing was getting through the cracks – because of “sugar” and our reliable service PRO become the most reputable computer repair shop in Chicagoland completing close to 12 000 repairs orders and have a client base of over 7 00 accounts by the end of 2012.
PRO grew to a team of 4 and we started to be install and maintain servers, configure networks and migrate small businesses to the cloud – Office 365 just started up. So in 2013 we realized that we need different type of systems in order to proactively monitor, manage and support business IT infrastructure and also deliver responsive remote or on-site support when needed.
We started researching the market for an all inclusive solution that will help PRO going in the new direction but the solutions out there were very expensive, didn’t have the functionality that we wanted and no one cared about our little “sugar” module that helped us getting there. So we decided to map our entire new business model into SuiteCRM, expand the client portal and integrate with QuickBooks and the VoIP phone system.
Fast forwarding to today, PRO has grown to be the place where small business go to get their technology challenges resolved, fast and reliable. We are able to deliver the quality of services we offer because the core of our business is efficient, automated, and streamlined and so can be yours! Clients that have experienced our service have asked us what’s our secret? We truly believe that suiteCRM can be used as a tool to streamline and grow your business and we have proved this helping other small business doing the same thing!
We also believe in “never stop improving” and the development is still on-going and worked on regular basis, because there is always room to get better!