Imagine you have a house. It’s a big house, huge even, with tens of rooms, and many guests visiting every day. Would you rather pay someone a monthly fee to make sure everything is fire-proofed, and there are no damaged wires or candles burning that could be a potential fire hazard? Or would you just have a few fires a month (or even week), call the fire department, have them put out the fire, pay for their services and then for the damage? Even with the obvious exaggeration, the latter is similar to a break-fix model.
Putting out a huuuge (metaphorically technological) fire
Many companies still stick by the break-fix model, which means they will call an IT company once something breaks down and it needs to be urgently replaced or repaired. That mentality was very common up until the early-to-mid 2000s when maintenance and monitoring software was still up and coming. Nowadays there are countless ways to keep an eye on a network or devices to anticipate upcoming issues.
It might seem less costly to just fix problems when they arise at first, but as a rule of thumb, in the long run it proves to be more time and money consuming. One small problem might snowball into a bigger one and before you know it, you are deep in… trouble. Thinking of what can go wrong before it actually does is a part of a good and sustainable business plan.
The idea behind Managed Services is outsourcing your IT needs to professionals and preventing hiccups in your work. Since most small businesses can’t afford to hire a full-time help desk technician to keep an eye on all the IT systems, it’s a great way to stay on top of everything.
Your day-to-day activities will run smoother if you are using proactive maintenance that monitors all the possible issues and often prevents them from even happening. If something does happen suddenly, an MSP can take care of it quickly, without interrupting your normal workflow. A good MSP takes care of all your IT infrastructure, including VoIP, computer hard- and software, and back-ups.
Having a centralized place to take care of your issues makes your and your employee’s issues much more manageable. If you happen to have several service providers for different parts of your infrastructure, it can be difficult to figure out who to call and who is responsible.
Something else that you should be looking for is personal and customized services. A consultant can help you figure out what services are necessary for your business and what you can skip.
A great MSP company will get to know your business and the employees to offer a personal and dedicated service, not just conveyer-type help desk support.
It is good to have someone who you can turn to with questions like:
Is my company protected from hackers?
What are the best and most cost-effective solutions available for my business?
How can I ensure to keep my data safe?
How can I cut my IT costs and have my business running efficiently?
Who do I turn to if my computer is having issues?
Woo-hoo! Have a Managed Services Provider take the edge off
The perfect MSP has knowledgeable consultants who can advise you on all those subjects. They will let you know when your devices need updating or when something more secure or otherwise better is available. You can just focus on growing your business and leave your IT infrastructure to professionals.
PRO – Technology Professionals offers Managed Services
for small- to medium-sized businesses.
Read more here.