Call/Text Us: 773-907-0600     Support: 312-800-2858 

PROTechnology Professionals

Need a Tech? Hire PROs.™

F.A.Q.

In-Shop Repairs

120 Day Warranty

Standard warranty is 120 days. Opening of the laptop or desktop by any other person after our initial repair voids the warranty. During the warranty period, we will guarantee our work with the problems originally described. Any problems that occur different from those originally described will not be covered. If you have a broken device that is critical to your business, please ensure that proper measures are taken for uninterrupted business while your device is being serviced at our repair facility as we are not responsible for any loss of business which may occur during this time. Warranty will not include the cost of shipping. All devices serviced by us will be covered under the above warranty and all service fees including shipping are nonrefundable. NOTE: Software is not included under this warranty. Desktop hardware parts come with a one year warranty. Devices brought to our shops under virus removals/software tune-ups are not included under 120 warranty, as the procedure includes the installation of software which is not covered under warranty. We provide a 14 day warranty for virus removals.

Advanced Level Repair Service

There may be times where the repair on a device may be too extensive for certain technicians, and the need to perform higher levels of repair arises. During these cases, we inform the client of the extent of repair needed to. All Advanced Level Repairs (ALR) are worked on at our Service Center location at 5019 W. Lawrence Avenue in Chicago. If a service is deemed to be an ALR after the client was dropped off his or her device at any of our other locations or if the commute proves to be more convenient for a client to drop their device at our Andersonville or Wicker Park locations, we can transport the device between our shops internally, but please allow for an additional day or two for transportation of the device both before and after the service is completed.

Carry-In vs. Ship-In

We have three convenient locations in Chicago that cater to carry-in services Monday through Saturday. We understand that many of our clients may have difficulties with physically bringing device to one of these locations. For this reason, we accept shipments for service. Please keep in mind that the time it takes for the package to ship before and after service is not factored into our turnaround time. Allow for at least two days delivery to our store location and two days back to the sender's address.

Custom Build Desktop Diagnosis

At PRO we offer free diagnosis and estimates for all devices that are checked in for service. When it comes to custom built desktops the service is free initially, yet if diagnosis is complete and an estimate is created and submitted to the client, there is a $40 service fee if the quote for repair gets denied by the client. Since custom built desktops are modular parts put together into a system by an end-user instead of being manufactured at an assembly line with guaranteed testing before being shipped out. Without the guarantee that the parts used in the custom build are all compatible with each other beforehand, there can be issues that leads to damage to the computer. 

Diagnosing a custom build is much more labor intensive and usually deals with much more expensive parts. If a quote for repairing a custom build gets denied, the fee applies to compensate for the much more intensive diagnosis.

Devices We Repair

We focus on the repair of PC and Apple laptops and desktops. We also provide service to iPhones, iPads, and data storage units such as hard drives and flash drives. Please keep in mind that limited services are provided to other devices such as android phones or Windows tablets, as the extent of our service depends greatly on the of type service needed due to many repairs being less cost effective than others. If you have any questions in regards to whether we are able to service your device, please call us at (773) 907 - 0600, send an email including the issue and model of your device, or stop by any of our three locations during our hours of operations.

Expedite Parts Shipping

We keep most common parts in stock at our shops, however there are times when we either are out of stock for a certain part or need a specialized part to complete a repair for a client. In the event that we need to order a part, the amount of time it takes to have the part delivered adds to the time of completion for a client's repair. We want our clients to be without their devices for the least amount of time possible, thus we advise calling our shops prior to bringing in a device for which you highly suspect a replacement part is needed. We will be able to check if the part is in stock to ensure that the service is completed in a timely manner or order the part needed for your service before you arrive. If you would prefer to hold onto your device until the arrival of a part,  then we can extend a courtesy call upon its arrival to inform you that you can bring your device for a timely repair. The ETA of parts ordered can also be expedited to 1-2 days for $35, depending on the reseller's ability to provide expedited shipping.

Flat Rate Pricing

Due to the higher demand of certain repairs, we offer many of our services that are in done in-shop at flat rate prices. These flat rates are an all-inclusive price of the labor, parts, and taxes for the repair and will come with a 120 day warranty*.

Free Diagnostic

All devices brought into our shop are able to receive a free diagnostic of the issues they may be having as well as an estimate detailing the most likely cost of repair. This takes 2 - 3 days, at which point the estimate will be sent to your email address and a courtesy call to your primary phone number will be made. There is no obligation to continue service with us once the estimate is received.

Labor

Once our technicians are able to start your repair, it is important to understand that certain procedures are more delicate than others and can add to the turnaround time. If the repair needed requires tedious labor or involves the installation of a very delicate part, we ask that our clients understand that a certain amount of time is desired in order to ensure that our technicians complete the service properly without the risk of damaging a device or its parts. 

Laptop Loaner

Your computer may develop a problem at the worst time. If you are in a situation where you need a laptop to use while your personal computer is being serviced, we provide the option to check out a loaner laptop. We can also do a temporary data transfer for the duration of the repair service for $40. Through this option, you will not need to worry about falling behind on schoolwork or business.

Locations & Hours of Operations

We currently have two locations situated in the North side of Chicago.  

Locations  

-          Andersonville at 5152 N. Clark St.

-          Jefferson Park at 5019 W. Lawrence Ave.

 

 Shop hours - Mon-Friday: 9am - 6pm ; Saturday: 10am - 5pm ; Sunday: Closed

 

All store locations hold the same business hours. Hours are subject to change during major holidays. Clients will be notified of these changes through our website, emails, in shop, and during calls. 

 

Ordering of Parts

We keep most common parts in stock at our shops, however there are times when we either are out of stock for a certain part or need a specialized part to complete a repair for a client. In the event that we need to order a part, the amount of time it takes to have the part delivered adds on to the time of completion for a client's repair. We want our clients to be without their devices for the least amount of time possible, thus we advise calling our shops prior to bringing in a device for which you highly suspect a replacement part is needed. We will be able to check if the part is in stock to ensure that the service is completed in a timely manner or order the part needed for your service before you arrive. If you would prefer to hold onto your device until the arrival of a part, then we can extend a courtesy call upon its arrival to inform you that you can bring your device for a timely repair. The ETA of parts ordered can also be expedited to 1-2 days for $35, depending on the seller's ability to provide expedited shipping.  

Priority Service

Priority service is available to clients who are pressed for time in getting their device repaired due to a situation where the standard turnaround time may put them at a serious disadvantage. Taking advantage of our Priority Service allows for our clients to skip over our the queue in our "First come, first serve" policy and will guarantee a diagnosis on their device within 4 hours. The completion of the repair may vary based on the need to order parts (for which we offer the option to expedite shipping for $35) or the delicacy of the procedure of the repair (ex. MacBook Retina replacements). We typically complete Priority Service repairs within the same day - 3 days based on the situation.

Recycling at PRO

We are partnered with AVA Recycling as a drop-off for recyclable electronics. Clients are free to bring in their devices for recycling at all three of our Chicago locations. Most items can be brought in free of charge, while few older devices may require a $15 disposal fee in accordance to AVA’s policy. For more information on acceptable items to drop off, please visit the AVA Recycling site at http://www.avarecycling.com/ 

Saturday Service

Majority of our technicians work during the weekdays only, which leaves Saturdays to be solely dedicated to drop-offs and pick-ups. Since there are no Level II technicians available during the weekends, we advise our clients to take this into account when bringing in their devices for service. This is especially important for clients considering Priority Services.  

Turnaround Time

This refers to the time it takes to complete a service. The turnaround time of a device has multiple factors and is dependent on three things: Our 'First Come, First Serve' policy, factoring in the ordering of parts, and the actual labor time. While these things affect the turnaround time of your service, there are options that can help reduce your wait time. We offer Priority service, where for $40 you can skip to the front of our service queue with a guaranteed diagnosis within four hours of dropping of the device. You can also pay to expedite the shipment of parts.

UPS Packing & Shipping Guidelines

To ensure that there are no complications during shipping, please be sure to review the following United Parcel Service (UPS) Guidelines before sending your device(s) in for service.

 

Step 1: Selecting a Box

Use a rigid box with all flaps intact and minimal to no wear from previous shipments or adhesive. A new box is most preferred, particularly with electronics. UPS provides a more detailed chart of the appropriate box size and type to use based on the lbs./kg. of your shipment. You can view this chart here. Please also review the maximum weight requirements through the link provided.

 Inspect your box thoroughly for tears or any points of weakness and remove or cover any misleading labels that may be related to previous shipments.

 

Step 2: Packaging

Use adequate cushioning material to ensure protection and minimal movement of your item(s). Acceptable packing materials include: foam enclosures, bubble wrap, crumpled craft paper, expanded polystyrene "peanuts", and inflatable packaging.

For more details regarding UPS packaging, go here.

++ Wrap all items separately, allowing at least 2 inches (5.08cm) of padding between your device and the walls of the box.

 

Box with Foam Cushioning      padding

 

++ NOTE: Please wrap the AC adapter (charger) and battery of your device separately when preparing your device for shipment. 

 

Step 3: Close your package securely 

UPS requires that a strong tape be the only material used to securely seal your box. Materials such as masking tape, duct tape, string, or paper over-wrap will not be acceptable and will void any insurance on the package being sent. The tape used must be either standard pressure-sensitive plastic or a nylon reinforced filament tape. The tape must be at least two inches (5.08 cm) in width (3 inches or 7.62 cm if using nylon tape) and must be applied to all flaps or seams that lack reinforcement. Visit here for more information regarding UPS’ guidelines on sealing your packages properly.

 

packing box

 

Step 4: Proper Printing Label

Remove or cover any other stickers, barcodes, or labels which may indicate alternative destinations before attaching your address label. When creating your shipping label, use a single address label that has clear, complete delivery and return information. Please make sure that the address information provided is accurate to prevent complications or confusion during delivery. NOTE: P.O. boxes are not considered an acceptable return address once the service needed for your device is completed at the PRO Service Center. We require that all clients provide a residential or business address. UPS also advises its users to keep a duplicate address label inside the package.

UPS Smart Labels

 

To ensure that all the necessary information is presented fully and accurately, we suggest printing your shipping labels through your account in our PRO portal. 

For assistance in fuller detail, please take some time to review the Shipping Guidelines on the UPS website.

What You Need to Bring-In/Ship-In

Whether you are bringing your device to our stores personally or shipping the device to our Service Center location, there are certain items that you need to bring along with your device to ensure that the repair and testing runs smoothly. All laptops must come with the AC adapter (charger) with the hard drive in place. All desktops must have their power supply with them as well. If there is a password to the device being serviced, please provide this upon dropping off the unit. Failure to provide these items may interfere with the technician's ability to properly and thoroughly test the device, thus hinder their ability to provide a satisfactory service.