Illustration of PRO Team

We are just like you. We have friends and family, hobbies and dreams, you name it.
We like what we do and enjoy helping others. Your problems are our problems, too.
Not only will we solve your problems, we will also teach you how to avoid them in the future, or show you how to handle them if they were to occur again. ​

Our Story

Since 2003, PRO has provided award winning computer and laptop services for over 15,000 clients and small businesses. In just over a decade, PRO has grown from another ‘dime a dozen’ corner shop into the most trusted computer repair and technology services company in Chicago with intentions of expanding our services to provide technical solutions to all.

Today, we are a team of passionate people who love technology and love to help others when technology breaks. If you are looking for an inexpensive, off-the-shelf, cookie cutter job, PRO is not for you. Our core values are honesty, integrity, and professionalism.

At PRO, the CLIENT COMES FIRST. We recognize that people and organizations have different technological skills and needs.  We strive in our approach to lend an empathetic ear to our clients’ situations and provide them with solid solutions. We can resolve just about any kind of computer IT issue, as we provide a high level of friendly and professional services at competitive rates. Going to PRO will provide the ultimate computer repair experience.

Everything that we do, from answering the phone to hiring a new PRO team member is because we believe that YOU DESERVE MORE. Find out how PRO is different than all the other guys.

  • 2003

    First Client

    First Client

    December 17, 2003
    person in glasses and hat behind a computer desk
    Just a year after moving to the USA in 2002, Florian lands first client with only confidence and a screwdriver.
  • 2005

    First Angie’s List Award

    First Angie’s List Award

    December 17, 2005
    After two years of trying to help people solve their computer issues at a time when technology was still very new, PRO receives it’s first big recognition—our first Angie’s List Award!
  • 2006

    First shop opens

    First shop opens

    February 17, 2006
    car in front of a shopfront
    PRO opens a small storefront in Andersonville to the delight of the neighborhood.
  • 2007

    Sugar gets launched

    Sugar gets launched

    January 17, 2007
    Florian launches “Sugar”—a customer-relationship management system (CRM), that is customized to the business’ needs and helps PRO grow. We broke out the repair process in 18 stages, allowing clients to approve and pay quotes online. We also created and automated follow-up emails to improve client satisfaction.
  • 2008

    Staff members grow

    Staff members grow

    January 17, 2008
    With the help of Sugar CRM, our staff grows to a whole six from the original one.
  • 2009

    A direction towards Business

    A direction towards Business

    January 17, 2009
    male speaking on a cellphone and looking on a computer screen
    While still providing repairs to residential clients, PRO starts looking towards business IT support by for small businesses.
  • 2013

    15,000 clients serviced!

    15,000 clients serviced!

    January 17, 2013
    office space with racks
    We celebrate servicing 15,000 clients! We saw the need to develop our back-end system to more than just order tracking, so instead of buying into other back-end systems, we started mapping and developing our entire business processes.
  • 2014

    Creation of PRO Care

    Creation of PRO Care

    December 1, 2014
    picture of pro shopfront
    PRO gets a new location in Jefferson Park, which is spacious and modern, and helps us move towards helping more business clients. PRO Care was created for residential clients, which helps keep their computers in top shape, malware-free, and offers backup.
  • 2015

    More business and more services!

    More business and more services!

    December 1, 2015
    pro care for business logo on black background
    With residential PRO Care proving to be a success, we moved ahead and launched PRO Care for Business, which helps businesses manage their IT in one central place. In the same year, after seeing a need for modern and fresh websites, we started to offer Web Services, including web design,..Read More
  • 2017

    Centralizing locations and focusing on businesses

    Centralizing locations and focusing on businesses

    December 1, 2017
    two people playing table tennis
    Another big milestone — we supported our 20,000th client! We closed our Andersonville and Wicker Park shop locations to focus more on helping small businesses grow. PRO became a 3CX VoIP consultant and expanded our knowledge and expertise in VoIP systems.
  • 2017

    Separating specialized departments

    Separating specialized departments

    December 3, 2017
    picture of pro members at a party
    Employee number grew to eight, with four specific departments—Business IT, Web Services, VoIP, and Repairs. Redesigned the PRO website to make it more business-oriented.

Main Service Category Teams

Laura

I moved to Chicago from Estonia just a few years back. I have worked as a translator for about 5 years and still do that on the side. Everyone who knows me will also get regular updates about my adorable Siamese cat whom I brought with me from Estonia. I'm also an avid reader, love astronomy and play more Dead by Daylight than I'd like to admit.

PROs

Shares food all the time. Also has a better American English accent than most Americans here.

Cons

Leaves energy drinks on her desk for days at a time and continues to drink them days later. Also misses 90% of the time when attempting to throw gum in the trash.

Illustration for a girl in glasses

Casey

I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar.

PROs

Has an unlimited amount of patience. He is also crazy good at mimicking any accent and sound.

Cons

Flings rubber bands at coworkers when they least expect it.

 

Illustration of a male in dark shirt and ear piercing

Florian

I was born and raised in Romania and in 2002 I gave up my French school plans for a fresh start in the US. After many unsuccessful attempts to join a company as a computer technician, I learned web design and search engine optimization and started to do home visits, helping people with their computer problems – that’s how PRO got started.

PROs

Adores his company and clients, coming up with improvement ideas on the daily. And he buys the rest of us lunch!

Cons

Wants everything to be done NOW (including lunch deliveries). Makes ordering lunch a national crisis.

 

Illustration of a male with glasses in gray suit and pink shirt

Adin

I used to spend a lot more of my free time with electronics. Now you're more likely to find me hiking or biking and enjoying nature and a simple peaceful life. But I'll never completely give up my tech toys. I've come to love my drone and making short videos about travel and life. After living in Chicago for 6 years, I'm now a digital nomad, working from Europe. 

PROs

Makes the 8-hour time zone difference work for everyone and is a superhero at helping clients + coworkers. Always asks you how you are.

Cons

Talks
like
this
on our
company chat

Illustration of a male in red shirt and with brown hair

Casey

I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar.

PROs

Has an unlimited amount of patience. He is also crazy good at mimicking any accent and sound.

Cons

Flings rubber bands at coworkers when they least expect it.

 

Illustration of a male in dark shirt and ear piercing

Laura

I moved to Chicago from Estonia just a few years back. I have worked as a translator for about 5 years and still do that on the side. Everyone who knows me will also get regular updates about my adorable Siamese cat whom I brought with me from Estonia. I'm also an avid reader, love astronomy and play more Dead by Daylight than I'd like to admit.

PROs

Shares food all the time. Also has a better American English accent than most Americans here.

Cons

Leaves energy drinks on her desk for days at a time and continues to drink them days later. Also misses 90% of the time when attempting to throw gum in the trash.

Illustration for a girl in glasses

Laura

I moved to Chicago from Estonia just a few years back. I have worked as a translator for about 5 years and still do that on the side. Everyone who knows me will also get regular updates about my adorable Siamese cat whom I brought with me from Estonia. I'm also an avid reader, love astronomy and play more Dead by Daylight than I'd like to admit.

PROs

Shares food all the time. Also has a better American English accent than most Americans here.

Cons

Leaves energy drinks on her desk for days at a time and continues to drink them days later. Also misses 90% of the time when attempting to throw gum in the trash.

Illustration for a girl in glasses

Dorin

I was born in Romania and since I know myself I always liked technology. I started with hardware 15 years ago and then I got more into website development, SEO, online marketing and everything that is digital.
I love what I'm doing, and I like taking up new challenges in the digital space, I think I can never get bored. Too few people get paid for what they love, and I think I'm among the lucky ones.

PROs

Has access to pretty much every online marketing tool available, which he gladly shares. He’s also wizardly fast when responding to server issues.

Cons

Wants to try out ALL the new shiny tools available for marketing and SEO, every time.

 

Illustration of a male with white shirt and gray sweater

Florian

I was born and raised in Romania and in 2002 I gave up my French school plans for a fresh start in the US. After many unsuccessful attempts to join a company as a computer technician, I learned web design and search engine optimization and started to do home visits, helping people with their computer problems – that’s how PRO got started.

PROs

Adores his company and clients, coming up with improvement ideas on the daily. And he buys the rest of us lunch!

Cons

Wants everything to be done NOW (including lunch deliveries). Makes ordering lunch a national crisis.

 

Illustration of a male with glasses in gray suit and pink shirt

Florian

I was born and raised in Romania and in 2002 I gave up my French school plans for a fresh start in the US. After many unsuccessful attempts to join a company as a computer technician, I learned web design and search engine optimization and started to do home visits, helping people with their computer problems – that’s how PRO got started.

PROs

Adores his company and clients, coming up with improvement ideas on the daily. And he buys the rest of us lunch!

Cons

Wants everything to be done NOW (including lunch deliveries). Makes ordering lunch a national crisis.

 

Illustration of a male with glasses in gray suit and pink shirt

Henry

I like to repair things and make electronic devices become alive again. I moved to the United States from Asia in 1991. I have been working in the repair industry for a long time, and I started working on Apple laptops when I came to work for PRO 4 years ago.

PROs

Shares his Pepsi that he brings in every day, has the best sarcastic jokes and takes responsibility for cleaning the fish tank.

Cons

Warms up seafood in the communal microwave.

 

Illustration of a male with glasses in dark blue shirt and hat

Casey

I moved to Chicago in 2016 from Williamston, Michigan where I had my own computer repair company. When I'm not saving the city from certain technological doom, I'm either binge-watching Netflix, reading comics, playing video games or jamming on the guitar.

PROs

Has an unlimited amount of patience. He is also crazy good at mimicking any accent and sound.

Cons

Flings rubber bands at coworkers when they least expect it.

 

Illustration of a male in dark shirt and ear piercing